Help and support

Web hosting, email and domain name support

We have put together a list of the key features of your web hosting package below so please read through these in case we’ve answered your question here.

Is your web site not displaying? Are you not receiving emails?

Check the latest Hosting Server Status as it could be that some routine server maintenance is being carried out.

  • All clients have access to their own control panel to manage email services and website hosting by logging in at: http://cp.yourdomain.co.uk or http://www.extendcp.co.uk/login.cgi

    The Control Panel allows the user to manage various aspects of their hosting package including:

    • Email Configuration
    • Junk Mail Filtering
    • FTP access
    • Backups and password changes
  • Email is a primary feature of your hosting package and via the control panel you can:-

    • View a summary of all your current email settings
    • Setup email forwarding
    • Create mailboxes
    • Create mailing lists with a subscribe/unsubscribe option
    • Create autoresponders – useful for when you are away on leave, or on a course etc.
    • Modify junk mail filters – so you can control spam levels

    Setting up your email client

    Once you have created your relevant mailbox all you have to do is set up your email client to allow you to send and receive emails. Whether or not you use Outlook, Outlook Express, Mail or Thunderbird on your computer or smart phone, controlling your emails is a simple process once you have the right settings.

    The general information you need for setting up email is:

    user name = XX@yourdomainname.co.uk
    password= xxxx
    incoming mail: mail.yourdomainname.co.uk
    authentication – password
    ssl – unchecked
    outgoing mail: mail.yourdomainname.co.uk

    authentication – password
    ssl – unchecked

    Some Internet providers may ask you to use a specific port number but in most cases the default is OK.

    Assuming you use Outlook here is the set-up you need to follow:-

    From the Tools menu select Email Accounts and Create a new POP3 account.

    To allow you to send mail through our mail server (smtp.outitgoes.com) or (smtp.yourdomain.co.uk) you now need to make a small change to the properties of the account. Select the ´More Settings´ button on the right:

    Select the tab Outgoing Server and put a tick against ´My outgoing server (SMTP) requires authentication´ and then click the ´OK´.

    That’s job done! Just run a quick test, sending out and receiving emails.

  • Another great feature of our hosting packages is WebMail which allows you to access your emails from where ever you are in the World!

    There are two ways to access your WebMail:-

    • either via your Control Panel by selecting WebMail from the menu selection and using the Log-in now option
    • or from your web browser eg. IE or Firefox. Go to www.outitgoes.com and put in your username and password

    WebMail is one of the most powerful and flexible WebMail systems; features include your own address book, search features, customisable interface and scheduling, plus synchronising with existing Outlook features, like contacts and calendars. The key benefit with this product is that you can have all your emails in one place and not have to worry about synchronising and downloading to an email client such as Outlook.

  • Clients can have access to their own control panel to manage their domain name by logging in at: managethisdomain.com/

    Within this control panel you can set up A records, transfer a domain or forward a domain name. You can also change ownership and administration contact details of a domain.




Please contact us if you need any more information or would like to add any other services to your account.